General Terms and Conditions

Article 1: Fields of Application of the General Conditions of Sales

1.1. These general conditions of sale and services (hereinafter referred to as "the General Terms and Conditions") apply to all orders placed to the Ets Ciais. Any order made by the Customer to Ets Ciais entails the unreserved acceptance of these general conditions. This commitment is confirmed upon acceptance of the quotation or billing regardless of the medium used for the Customer's order. In case of order on our website, the Customer must validate its acceptance on the box "Please accept the general conditions of sale before continue".

1.2. Unless expressly provided otherwise, these General Terms and Conditions prevail over the Customer's General Conditions of Purchase, as well as any other document such as prospectus, catalog, sent or exchanged between Ets Ciais and the Client, said documents having only one indicative value. These General Terms and Conditions can not validly be the subject of additional stipulations, modification or renunciation without the express and written agreement of Ets Ciais. Any contrary provision opposed by the Client will therefore, in the absence of written and express acceptance of Ets Ciais, be unenforceable to Ets Ciais, whenever such contrary provision may have been brought to his knowledge. The fact that Ets Ciais doesn't avail himself at any time of any of the provisions of these General Terms and Conditions shall not be construed as a waiver of the right to avail himself of any of these provisions at a later date.

1.3. Users of the site declare that they know and understand the Internet and its limits (functional characteristics, technical performance, risks of interruption, ...). In any case Ets Ciais cannot be liable for damages of any kind whatsoever resulting from the consultation, unavailability and / or use of the content of this website or the accessible web pages from / to this site proposed by Ets Ciais. Ets Ciais also makes no warranty in action by third parties claiming a right in the information, signs or data contained in the site and on the web pages accessible from / to this site offered by Ets Ciais. This site may contain hypertext links allowing direct or indirect access to other content. As Ets Ciais can not control these contents, Les Ets Ciais can not be held liable for any reason whatsoever of the content of these sites and disclaim any responsibility in the event that these contents are in breach of legal, regulatory or contractual obligations.

1.4. These Terms and Conditions may be printed and retained by the Customer. They can be consulted at any time.

Article 2: Definitions

The term "Customer" refers to the legal or natural person, in the course of his professional activity or not, placing orders for products and / or services at Ets Ciais. The Customer declares that he has the capacity to conclude a contract with Ets Ciais, that is to say in particular to have the legal majority and not to be under guardianship or curatorship.

Article 3: Description of the Service

Les Ets Ciais offers an online design and printing service, coupled with a product finishing and shipping service. The Client will have to choose his type of services in the offers of Ets Ciais.

Article 4: Placement of the order

Ets Ciais will not be responsible for the content of the document nor the errors of the Customer. The order of the Customer is considered irrevocable from the moment of validation of the summary screen of the order. Ets Ciais reserves the right to accept or not the irrevocable orders of past goods or services, without the Customer being able to claim any compensation to Ets Ciais in case of refusal. In particular, Ets Ciais reserves the right to refuse irrevocable orders for past goods or services when the content of the document to be printed is clearly contrary to the laws and regulations in force. Ets Ciais will be obliged to honor orders only within the limits of available stocks. Orders are considered as definitively accepted by Ets Ciais when they have been confirmed by email to the coordinates transmitted by the Client. The absence of written acceptance by email of Ets Ciais does not imply tacit acceptance of the order, even in case of beginning of execution. It is expressly agreed that the provisions of Articles 1369-2 and 1369-1 of the Civil Code are not applicable to relations between the Client and Ets Ciais.

Article 5: Commercial Terms

5.1. Pricing - PRICES

5.1.1. Ets Ciais has the possibility to modify their pricing conditions and terms of sale and / or service, at any time, without notice. The offers contained on the site of order of Ets Ciais are in fact non contractual and modifiable at any moment, without advance notice. The offers contained on the site Ets Ciais are valid only for a delivery in the following territory: France metropolitaine. Under no circumstances can Ets Ciais guarantee the completeness, accuracy, reliability, accuracy, updating, permanent availability or relevance of the information and / or data contained on the site www.impressiondelivre.com as regards offers of products or services. It is the Customer's responsibility to verify that the goods or services ordered correspond to their needs and constraints and to their intended use (including choice of type of printing, paper quality, printing format, colors, binding type, etc.).

5.2.2. The applicable rate will be the date on which the order will be confirmed online or by any other means.

5.2.3 Prices quoted are in euros, excluding taxes, excluding contributions and ancillary costs. Orders placed at Les Ets Ciais must be settled in euros. Any taxes, duties or other charges that would have to be paid on the sale or service price in accordance with the regulations in force (French regulations, regulations of an importing country or a country of transit) client.

5.2.4. The prices quoted are per unit.

5.2.5. Any sum owed by the Customer in respect of any order whatsoever shall not be offset against any invoices due or to be due from Les Ets Ciais, unless prior written consent of Ets Ciais.

5.2.6. The prices contained in any quote and / or price offer are calculated according to the information, data and / or specifications provided by the Customer. Any modification or modification of the said specifications, data and / or information, as well as any new information, data or specifications transmitted by the Customer, may give rise automatically to a price revision, without prior notice, which the Customer accepts and recognizes. The cost of preparing quotations and / or fare offers by Les Ets Ciais may be invoiced at the rate in effect on the day of the request for quotation and / or fare.

5.2.7 When the Customer has determined the desired service and made an irrevocable order, the amount of the order will be indicated with 3 mentions ie the amount excluding taxes, the amount of VAT and the total amount.

5.3. Payment terms

5.3.1. The order is payable at the time of its validation by the Client on the secure server.

5.3.2. The accepted method of payment is the bank card. The online supply of the bank card number and the final validation of the order are proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and are subject to the payment of the sums incurred by the seizure of the order.

5.4. BILL

5.4.1. An invoice is issued for each delivery or service and issued at the time of delivery. Invoices will contain the legal notices imposed by the regulations in force at the time of issue of the invoice. Any contrary provision, in particular requiring the mention of additional elements or the production of supporting documents and conditioning the acceptance of the invoice, shall be deemed null and void. Invoices are drawn up in duplicate, one for Ets Ciais, one for the Customer.

5.4.2. The provision of the services provided by Ets Ciais and / or the delivery of the goods ordered to the Customer is conditional upon the prior payment of the full price by the Customer. For the purposes hereof, the payment of the price means the actual payment of the invoice by the Customer. Any settlement shall be deemed to have been effected on the date on which the funds are placed by the Client at the actual disposal of Les Ets Ciais.

5.4.3. The Client shall reimburse all costs incurred in recovering the sums due. Any invoice recovered by the litigation department of Ets Ciais will be increased as a non-reducible penalty clause within the meaning of Article 1152 of the Civil Code, an indemnity set at a flat rate of 2,000 euros. Any invoice unpaid on its due date will automatically entail interest for late payment calculated by applying to the entire amount owed by the Customer, at a rate of 1.5 times the legal interest rate increased by nine points. This interest is due on the day following the due date of the invoice, without the need for formalities or formal notice, with a flat-rate and contractual minimum of 100 euros.

Article 6: Delivery

Delivery times are indicative and do not begin to run, from the date the order is final, if it is past 12 noon and if it is a working day. In the event of a stock shortage, Ets Ciais will contact the Customer within 2 working days from the sending of the confirmation mail, to propose to him, which the Customer already accepts, either a new one or a replacement Product or Service, or the cancellation of the order. Delivery takes place at the address indicated by the Customer. In no event shall Les Ets Ciais be liable to any penalty or compensation in case of delay or non-delivery. This delay can not justify the cancellation of the order or a termination of the order placed by the Customer and registered by Ets Ciais. The penal clauses appearing on the Clients' commercial documents are unenforceable to Ets Ciais. Deliveries will be made either by Ets Ciais or by an external service provider. Upon receipt of the order, it will be the Customer's responsibility to check the number and condition of the package and to make any reservations on the carrier's slip or to refuse the parcel if necessary. Les Ets Ciais can not be held responsible for damage or changes made to the parcel during transport and / or incorrect information related to the shipment, error in the name, address or even a recipient who no longer resides in the " address indicated. The goods travel at the risks and perils of the Customer.

Article 7: Transfer of risks - custody - ownership

7.1. The transfer of risks and custody on the goods sold or supplied by the Ciais Ets in the framework of its services takes place as soon as the products or the service of the processor are handed over. Consequently, the Client shall bear, from that date, risks of any kind, including loss, deterioration of the property, and liability for any damage that the property may cause. In particular, the goods ordered shall travel at the risk of the Customer to whom it belongs in the event of damage, loss or missing, make any reservations and exercise any recourse to the responsible carrier(s). Any product and / or service that has not been the subject of a reservation with the carrier by registered letter with acknowledgment of receipt within 3 days of its receipt, in accordance with Article L. 133-3 of the commerce, and of which copy will be sent simultaneously to Ets Ciais, will be considered accepted by the Client. Similarly, it is the Client's responsibility to take out any insurance policy covering any damage that may be caused and any risks that may exist as from the date of delivery.

7.2. In accordance with the provisions of Article l.621-122 of the French Commercial Code, Ets Ciais retains ownership of the goods sold or supplied by Ets Ciais as part of its services until payment of the full price. In the event of payment in installments, the default of payment of any of the prize deadlines may result in the claim of the goods by the Estates. Until full payment of the price, the Client refrains from pledging, transmitting, free of charge or onerous, or modifying, altering or transmitting the goods. The fact of placing order as well as any beginning of payment by the Client implies acceptance of this retention of title clause.

7.3. In the event that Ets Ciais perform services on the Customer's property, it is now understood that the Client retains ownership and custody of them and assumes the risks of any kind, in particular in the event of loss or deterioration of the Customer's property, and liability for damage caused by the goods. Ets Ciais can not be held liable except for gross negligence or willful misconduct.

Article 8: Complaint

Any complaint must be sent to Ets Ciais by registered letter with acknowledgment of receipt. In particular, the letter must indicate the order number, the shipment number and the reason for the claim. Any products and / or services that have not been the subject of reservations with Ets Ciais by registered letter with acknowledgment of receipt within 2 days of its receipt will be considered accepted by the Customer . No denunciation will be taken into account if it takes place more than 3 clear days from the delivery of the products or the provision of the service. The complaint made by the Customer does not suspend payment by the Customer of the orders concerned. The costs of possible forwarding will be borne by the Customer unless otherwise agreed, the goods and services provided and accepted are not taken back.

Article 9: Liability

9.1. The services provided by Ets Ciais and the products delivered by the latter are according to standard quality criteria in terms of printing. However, it is expressly stipulated that the return on the products of the colors that appear on the site or when previewing or viewing the order, is not contractual. The printed products can not reproduce exactly the colors that appear on the computer from which the Customer registers his order. Colors may look different depending on the configuration of each station, the image quality of each monitor and the printing device. Consequently, the responsibility of Ets Ciais can not be engaged because of a shade between the colors displayed and the colors of the product as delivered. It is also expressly stipulated that the appearance of the texture of the papers appearing on the site or when previewing or viewing the order is not contractual. Indeed, it is physically impossible for Clients to appreciate concretely the texture of the papers they choose for the ordered products, this texture being able to be chosen only according to the appearance that it gives on the computer to from which the Customer registers his order. However, the appearance of the texture may differ depending on the configuration of each station, the image quality of each monitor and the printing device. Consequently, the responsibility of Ets Ciais can not be engaged because of a shade between the appearance of the visualized texture and the texture of the product as delivered. "

9.2. Les Ets Ciais does not incur any responsibility whatsoever for the non-respect of its obligations when this non-respect results: 1 - a case of force majeure and this, in application of article 1148 of the French Civil Code, 2 - exceptional events considered by the Cits to be cases of force majeure, the list below not being limiting: - act of sabotage or malice by third parties, - declarations of war, wars, riots, power cuts, in the case of installations not rescued by a generator, - cessation or suspension of Internet access, telecommunication networks, cable, satellite, - total or partial strikes affecting personnel of the Ciais and / or lock-out preventing the Ets Ciais from fulfilling their contractual obligations, climatic conditions of an exceptional and unforeseeable nature, closing of its site any legislative or regulatory provisions prohibiting the execution of the order as it stands, absence of deficiency or failure of the Customer, - fire, landslides, floods, preventing the execution of the order, is impossible or is suspended for a period of more than 15 days continuously from the occurrence of the force majeure event, the Ciais Ets have the right to terminate the order, by right, with immediate effect by registered letter with acknowledgment of receipt.

9.3. Except in the case of serious or willful misconduct, the liability of the Client to the Customer for any damage resulting from the execution or non-performance of the order will be limited to the amount of sums received by the Customer's Cits the command. Any financial or commercial loss (for example loss of profit, loss of order, commercial trouble of any kind) or any action directed against the Customer by a third party constitutes indirect damage and consequently does not give rise to any right to compensation. Les Ets Ciais shall not be liable for any action or claims arising out of the use or use of the goods sold or the services performed, even if they are based on infringement of an intellectual property or property right.

9.4. As part of its obligation to provide advice, Les Ets Ciais shall provide the Client with any information requested. Les Ets Ciais are under no obligation to propose improvements, modifications to the goods sold and / or the services to be carried out, unless the Customer makes a written request. In this case, the services of Les Ets Ciais are invoiced at the rate in force and in accordance with these General Conditions.

9.5. Any action in liability against the Ets. It shall be liable to a period of six months from the date on which the Client becomes aware of the facts justifying its action.

Article 10: Guarantee

10.1. The goods are sold and the services are carried out at the risks and perils of the Client. In particular, Ets Ciais can not be held responsible for the content of the documents to be printed and for their possible conformity with the legislation in force. In the event of any action or claim of a third party with respect to the contents of the reproduced document and / or its conformity with the legislation in force, the Client shall be bound to guarantee the damages, costs, disbursements, which should be borne by the Ciais Islands in respect of such action or claim.

10.2. Les Ets Ciais is not liable to the Client for any goods sold or services rendered. The Customer, in its capacity as author, will not be able to seek the responsibility of the Ciais Ets under any guarantee.

10.3. If, however, the Guarantee of Les Ets Ciais were to be withheld by reason of hidden defects, it is now understood that the short period referred to in Article 1648 of the Civil Code is a period of six months from the first of the two following dates: date of delivery or date of performance of the service.

10.4. In addition, if the Guarantee of the Ciais Eases could not be retained, Les Ets Ciais may be liable, at the most, only for the refunding of the sums paid by the Customer or for the replacement of the defective product, in compensation for any damages and damages suffered by the Customer.

10.5. In any event, any warranty that may be due by Les Ets Ciais to the Customer can only be invoked by the Customer himself and ceases in case of resale to a third party.

10.6 Any intervention by Ets Ciais after the delivery for any defect, default or damage, will be invoiced to the Customer at the rate in force at the moment of its realization.

10.7. Any contravention by the Customer of the indications, advice and prescriptions of Ets Ciais will entail the responsibility of the Customer and will exclude any guarantee. Similarly, the warranty does not apply if the defect is due to accident, negligence, misuse, normal wear and tear, transportation of the goods sold and a modification of the goods sold without the agreement written and pre-written by Les Ets Ciais.

Article 11: Termination


11.1. In the event of a serious breach by the Client of any of its obligations, Les Ets Ciais may require the Customer to comply with its obligations by giving eight days' notice of receipt of a registered letter with acknowledgment of receipt . If, at the end of this notice, the Customer still can not satisfactorily assume its obligations, Les Ets Ciais may automatically terminate the order, to the fault of the Client, and without prior notice. Any sum paid by the Customer will then be retained by Les Ets Ciais and the Customer shall pay immediately any service that the Ciais Ets have begun to carry out, without prejudice to any claim of the Ciais for damages suffered.

11.2. Les Ets Ciais may terminate the order in the event of bankruptcy, receivership, request for settlement or liquidation of the Client, unless otherwise required by law.

Article 12: Security of personal data


12.1. All information is automatically encrypted by an encryption algorithm. In general, the company Ets Ciais has paid particular attention to the security of the process, in relation to the transfer of documents, management of data on the server of Ets Ciais and online payment. The guarantees granted by Ets Ciais for the security of transactions are identical to those obtained by Ets Ciais to software manufacturers. However, it is up to Clients to verify and take the necessary security precautions, in particular as regards viruses, intrusions and Trojan horses on Internet, the Ets Ciais does not bring any guarantee in this respect.

12.2. Les Ets Ciais made the prior declaration of www.impressiondelivre.com to the National Commission of Information and Freedoms. "The information requested must be communicated when preceded or followed by an Asterix. The other information requested is optional. Failure to provide the mandatory information, Les Ets Ciais will not be able to process the Customer's order or, in any other case, any other request from the Internet user ". In accordance with the Act of 6 August 2004 on "the protection of individuals with regard to the processing of personal data", each Customer or Internet user has a right of access, rectification, opposition, modification, locking and deletion of data relating to it. Each Customer or Internet user may also request from the Ciais any information relating to the collection and processing of personal data under the terms and conditions provided for in the Law of 6 August 2004 on the protection of natural persons with regard to processing of personal data ". To exercise these rights, you just have to apply to: Ets Ciais by mail at the following coordinates: 4 avenue Estienne d'Orves - 06000 Nice.

12.3. Passwords sent to the Client belong exclusively to the Customer. The latter is therefore solely responsible for their use.

Article 13: Intellectual Property

Any partial or total reproduction of the site or procedures of the Ciais Ets is prohibited. The company Ets Ciais has the intellectual property of its procedures, the website, its content, and in particular the textual or graphical data as well as their layout, trademarks, trade names and other distinctive signs appearing on this site, which are protected by French and international legislation, in particular that relating to copyright, trademarks and neighboring rights. The use, distribution or reproduction of any of these elements, in whole or in part, for any reason whatsoever, on any medium whatsoever, is formally prohibited. The access and the consultation of this site can in no case assimilate to a tacit authorization to use these elements. In particular, it is forbidden to create hypertext links to this site without the prior written consent of Les Ets Ciais. Any use is prohibited without prior authorization from Ets Ciais. The Book Printing logo is the property of Ets Ciais.

Article 14: Contact details

Note: you will note that the Law for Confidence in the Digital Economy, in force since June 2004, as well as the Act of 1 August 2000, amending the Freedom of Communication Act 1986, impose the following entries, under penalty of civil or penal sanctions.
This site is published by the company Etablissements Ciais, whose head office is located at 4 avenue Estienne d'Orves, 06000, Nice.
The telephone number and the e-mail address of Ets Ciais are the following: Tel +33 (0) 4 93 97 40 00 and info@ciais.fr This email address is being protected from spambots. You must activate JavaScript to view it. .
Ets Ciais is a private limited liability company with a share capital of 38,874.50 euros, registered with the RCS of Nice under number 962 800 108 Its VAT number is as follows: FR 05 962 800 108
The director of the publication is: Didier Palla, 4 avenue Estienne d'Orves, 06000, Nice.

Article 15: Subcontracting - assignment

15.1. Les Ets Ciais may, subject to informing the Customer, assign all or part of the benefit of the order to a third party.

15.2. Les Ets Ciais may freely subcontract all or part of the order to a third party.

Article 16: Invalidity

In the event that one or more clauses are void in the light of a rule of law in force or a judicial decision that has become irrevocable, the other provisions would retain their full force and effect. The parties should, if possible, replace the stipulation canceled by a stipulation corresponding to the spirit and purpose of the contract. However, the absence of agreement on this new stipulation could not call into question the terms of the preceding paragraph.

Article 17: Interpretation

In case of difficulty of interpretation between any of the titles and any of the clauses, the content of the clause shall prevail over the title.

Article 18: Applicable law - jurisdiction

These Terms and Conditions are governed by French law. The competent court in case of disagreement will be the Commercial Court of Nice, whether there is a plurality or no defendants on appeal of guarantees. This jurisdiction also applies in respect of summary proceedings.